Tech CareTech Care
About this guide
What is a Digital Security Helpline for Civil Society?
Why this guide
How to Use This Guide
Additional resources
Explore
1.
Design Your Framework
1.1 Define Your Constituency1.2 Analyse Your Constituency's Needs1.3 Define Your Mission1.4 Define Your Setting1.5 Define Your Core Services1.6 Communicating with your Constituency1.7 Define Your Policies
2.
Make a Realistic Plan
2.1 Create a Budget2.2 Decide How Your DSHCS Will Get Funded2.3 Office and Physical Security2.4 Network Security2.5 Infrastructure and Tooling2.6. Team Management
3.
Incident Handling Process
3.1 Preparation3.2 Detection and Analysis3.3 Containment, Eradication and Recovery3.4 Post-Incident Activity3.5 Documentation of Procedures
4.
Beyond Your Team: Networking and Quality Assurance
4.1 Create and Nourish Your Network of Partners4.2 Referrals4.3 Threat Information Sharing4.4 Quality Assurance